For individual services, we require 24 hours notice to cancel. For packages, we require 48 hours notice. If full notice is not provided, you will be billed $20. per treatment reserved. However if the appointment time can be filled, no billing will be made—we do our best to avoid making such a billing. As a courtesy, we make a confirmation call in advance of your appointment. We sincerely appreciate your consideration in honoring our cancellation protocol.